Have been using this pharmacy for along time. I never have much of a wait because I choose to not go during peak times and plan ahead for my refills!
Everyone is so helpful and caring!
I went to this pharmacy for a very long time. Through the years I had some good experiences, but more and more frequently they were bad experiences. I'm not sure if the switch happened when Osco bought the previously independent pharmacy, but the biggest issue was that I never got the same story from any two people. After the last several incidents, I will no longer be going back. Person #1 would tell me something hadn't been filled / called in / approved...so I'd leave, call, sort it out, go back, and person #2 would tell me something different. They persistently gave me a refill on a drug I still had instead of filling the one I hadn't picked up. Person #3 figured out where the miscommunication was and instructed me to say something very specific about where they needed to look to find the information. So - I went in, and said what he suggested when I started being told that there was no prescription- and the person looked at me and said, "I know how to do my job." I tried to explain again. Then the pharmacist came over to me as if I were the problem. I finally chose to switch pharmacies. It took me a few years of rough experiences, but four months of really bad ones - that being said, there were two people who tried really hard to help me - and sadly, they weren't always there, and the rest of the staff wasn't on board.
Very long wait. Prescription was called in an hour before I arrived, yet it was not ready. I then waited over 45 more minutes. This is not the first time this has happened. This place seriously blows.
Eastgate Drug is a US Pharmacy based in Missoula, Montana. Eastgate Drug is located at 1003 E Broadway St # 2, Missoula, MT 59802, USA.
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