I upgraded storage units before the and of the month, I wanted to know how much of our money was prorated and applied to the new unit. They could not tell me.
Very clean and well maintained. Secure.
Vikki, got very upset w/ me and very short. Then got her manager "Nikki" (who sounded like the same lady) and she had an attitude as soon as she picked up the phone, then proceeded to speak to me like I was stupid. Told me for a bigger unit, it costs more. She started to screams at me the amount of the difference that I had paid, untold her no, that's how much you charges my card, NOT my credit. I told her I knew how much the new cost, I want to know my credit for the money on the old unit to the new one, so I know I'm not being screwed out of any money. She then started to yell at me over the phone and put me on hold to see if she could calculate it out. 2 mins later she picks up the line and tells me the amount of credit. I told her thank you very much, that's all I needed to know...went to open out unit today and we are locked out..
Absolute worst customer service when it came to me asking a question about a payment that 2 of the ladies could not answer straight. Not to mention they have mice!!!!
Clark Fork Storage is a US Storage based in Missoula, Montana. Clark Fork Storage is located at 3505 Clark Fork Way, Missoula, MT 59808, USA.
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