Good staff. I haven't had any issues with my print jobs, and they always call me if they have any questions about what I've requested. They do seem short-staffed though whenever I visit, as there only ever seems to be one person working.
Company had to pay someone to twice to pick up flyers, and twice they acted like they didn't know what he was talking about. I'm out of town so sent them file. Order form asked who would be picking it up, so presumed that was all anyone needed to pick up. Yesterday I called to ask why they treated him so rudely and couldn't find order and they said because it was under my name. Today he went back and they told him he needed the job number! This was a test of only 10 copies because I wanted to try out the procedure. Company wanted more, and we were going to order more duplicate invoices and other products but NO WAY are we using the m again.
Really poor customer service. I needed to ship a set of golf clubs to Arizona, so I called to get a general estimate. The automated phone system was terrible, but the customer service representative was friendly and she said that they have a special box specifically for golf clubs and that she had just shipped some to Arizona earlier that day. So I asked about how much it would cost, and she said that it is definitely more than $50, but the clubs she shipped that day had been $75, so it should be around $75. When I arrived at the location, the employee was helpful and boxed up the clubs in a professional manner. He then told me that it was going to be $92 plus the cost of the box, which was another $25. I told him about the conversation I had earlier where I was told it would be around $75, and he rudely replied "Well it is going to be $92 plus the cost of the box. Maybe they used a different box of an account". So I asked, "Is there a different box for golf clubs"? He replied "No". Dumbfounded by his responses, I gave up and ended up paying nearly double what I was told over the phone. The box they used was twice the size it needed to be for my clubs, so I am certain that increased the shipping amount as well. It was a horrible experience and reminded me why I use the Postal Service and UPS. It would have cost less to take them on the plane with me, which is insane!
The guy suggested to use UPS store? Don't use them, they are over priced on printing.
I went in with an electric guitar in a soft case and asked if they could help me ship it, because I was clueless on how to get it to its destination in one piece. The girl took some measurements and boxed it up with lots of patience. She did an amazing job, it wasn't overpriced shipping, and it made it to my nephew a few days later in perfect condition. I see many of the negative comments are about Fedex time tables and what not, but that aside, the employees at this store were amazing.
Fedex Office Print Ship Center is a US Store based in Missoula, Montana. Fedex Office Print Ship Center is located at 130 W Broadway St, Missoula, MT 59802, USA.
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