I would hesitate to do business with Budget at this location. Actually, do not rent from here at all, it was a nightmare.
I'd rent from Budget over and over again. The customer service in Missoula was top notch and the car was clean and new. Way to go!
Another reviewer mentioned shady practices at this branch (Missoula) and I wish I had read that review before booking.
I received the same line that because they are a franchise they do not follow the policies of "corporate." Although I had already paid in full and received no notice of such an arrangement from budget at *any* point. Because I had booked through usaa to waive an under 25 fee, and they refused to waive that fee when I arrived (they claimed I needed active duty service papers, which is not true by their or usaa policy). They basically made me unable to rent a car at all, as i had made all my plans with what I thought was the reaosnable assumption Budget would honor Budget's own policies.
Very shady business practices at the Missoula location. They are a licensee/franchise so they don't reflect the policies of the Budget parent company. We were billed for prepaid gas and they conveniently charged the full price, not the promotional weekly rate. I will be hesitant to rent from them again. Couldn't give 0 stars.
Budget Car Rental is a US Car Rental based in Missoula, Montana. Budget Car Rental is located at 5225 Highway 10 West, Johnson Bell Field, Missoula, MT 59808, USA.
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