DO NOT EVER RENT FROM HERTZ. THEY ARE SCAMMERS AND WILL ACCUSE YOU FOR FALSE DAMAGES.
They made it super convenient to charge me a damage I cannot prove (the odor) when I am not near town. And when I want to see the physical proof of the mess that I apparently left, she says "the charge is not actually from the mess but from the odor" and that "she will send the pictures after we send the car to the body shop and have it come back".
Imagine my surprise when I got billed $250 for cleaning. They claimed that there was an "odor" from the car, that it was SO BAD "it smelled like someone died in there" and that they had to get it professionally cleaned. They also said that there was garbage left in the trunk and that they took pictures to prove it for me. I know I did not return the car in that state and wanted to see the pictures of the trunk. I gave them 24 hours to send me the pictures. After waiting a day and getting nothing, I called and told them I wanted to pictures ASAP in case they decide to plant evidence against me but Kim LAUGHED and told me they will get the pictures to me when they can. Keep in mind, she ALREADY SAID she took pictures before I called and wont show it to me and that they are going "to take more pictures" after it comes back from the body shop.
A prior reviewer said "Kim the manager is a lying, cheating, dishonest scammer." This is 100% true as far as I'm concerned. I was charged over $600 for a two day one way rental. I specifically booked a one way rental and the price quoted at booking was more like $200, which was in line with what sites like Hotwire were quoting. Kim refuses to change the charge. My advice is to avoid the Missoula Hertz like the plague. You will get scammed.
Had a reservation with Enterprise but they would not rent a car out if I paid with a debit card. Hertz took care of me for about the same price and worked around the card issue, because not everyone uses credit cards day to day. Can't remember the lady's name JMD is on the receipt. Awesome service.
Shady manager. I am trying to prove that I did not return the car in the condition they claim and they want to hold onto the car longer to take more pictures when they already said they have pictures to begin with?
Hertz Missoula is great. They offer great customer service. I recommend them.
DO NOT RENT FROM HERTZ. Kim the manager is a lying, cheating, dishonest scammer.
After my vehicle became disabled on a road trip on 2/15/2017 I called several car rental agencies to find a way home. Hertz at the Missoula airport was the only company that offered me a fair rate and didn't want to charge me an outrageous drop off fee since it was a one-way trip. The staff was helpful and friendly on the phone, took my name and number and said they'd have a car ready when I got there. It was ready when I arrived, they got me back on the road very quickly and emailed the receipt the next day. Great service, beautiful car and I will only rent from them in the future.
I rented my car from Hertz and returned it with no garbage, no interior or exterior damage. I made sure I left it in the best condition I could cause I didn't even want to be charge even $1 for any damage.
Hertz is a US Car Rental based in Missoula, Montana. Hertz is located at 5225 U.S. Highway 10 W, Missoula, MT 59808, USA.
Please contact with Hertz using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Hertz opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Rental in Missoula