Of course I was furious because they never attempted to contact me ONE SINGLE TIME. I contacted them right away and the employee I spoke to, Kari, was rude and unhelpful, saying that she wouldn't send me any paperwork etc until Monday ( I had contacted her early Friday), and insisted that she sent me SNAIL MAIL of my bill. I had told her that sending mail to someone who was moving without a known forwarding address was pointless, and that they had my email and phone number on file but never once tried to contact me. She didn't seem to care.
I had a positive experience living with Summit PM until our lease was up. I had been hearing rumors from friends and people in town about Summit being untrustworthy, unprofessional, unresponsive, and not candid with their fees. I didn't have that experience, but I've come to believe that was because the owners of our house were great and attentive to fixing maintenance issues as they surface.
I ended my lease a few months early because I had to leave Missoula sooner than I expected, and was communicating with management via email the entire time. I was aware of the fees for canceling my lease etc etc, so I knew they would be using my deposit to cover these fees. I moved away, and they found someone to take my apartment in a matter of weeks. However, I NEVER heard from them again regarding the rest of my deposit so I assumed they had used all of it for their RIDICULOUSLY high "fees" and that was that, since they never contacted me again.
Furthermore, they had the audacity to call us 6 months later and demand that we give them $50 for a pluming issue that was related to us.
{{{DETAILS (for those who wish to read): We cleaned the house once (for days), then they came back to inspect and gave us a list of things they still needed done. We did that second round of cleaning and were confident we had done what they'd asked. They ended up then still charging us for 9 hours of cleaning (truly not possible), and other major fees that they had previously (verbally, lesson learned) ensured us would not come up.}}
Avoid these guys at all costs.
Fast forward two months, and I get an email from my credit report company saying I have TWO collections on my credit and that it has gone down. I looked into it, and apparently Summit Property claims that I owe them money and that I never paid them, so the filed collections on my claim and my credit report dropped 40 points.
But the maintenance who worked for them was super nice, so I'll give them one for that guy.
If I could give them zero stars, I would. STAY AWAY FROM SUMMIT PROPERTY. They steal money from you whenever they can and justify it with ridiculous reasons that they say are legal.
SLUM LORDS - WILL NEVER MAKE THE REPAIRS YOU ASKED FOR. NO FOLLOW THRU WITH YOUR WALK THRU AT MOVE IN. THEY PUT US IN A HOUSE THAT DIDNT PASS CITY INSPECTION. THE BASEMENT HAS FLOODED 3 TIMES SINCE NOVEMBER. FOUND OUT FROM THE NEIGHBORS THAT THERE WAS A SEVERE CASE OF BLACK MOLD, AND NOONE HAS LIVED IN THIS HOUSE FOR OVER 2 YEARS BECAUSE OF IT. THEIR OFFICE IS A DESK IN AN EMPTY ROOM, COMPLETELY LOOKS LIKE A FLY BY NIGHT OPERATION. WOULD NOT RECOMMENT RENTING FROM THIS COMPANY AT ALL. I HAVE SUPPORTING DOCUMENTS TO BACK UP ALL MY CLAIMS AS WELL. DISGRACEFUL COMPANY. IM DREADING HAVING TO MOVE OUT BECAUSE I CAN ONLY IMAGINE, AFTER READING ALL THESE OTHER HORROR STORIES, WHAT PROBLEMS WE WILL INCUR THEN. AND THEIR RESPONSES TO THESE REVIEWS, WHAT A JOKE. BET THEY DONT EVEN BELONG TO THE BETTER BUSINESS BUREAU. THEY REALLY HAVE YOU BY THE NUTS
The large charges that they instilled were for incredibly minor tasks, and they were petty in their responses when we challenged them. I do not like leaving negative reviews that might hurt local businesses, but it's the only thing I can think to do so that others are warned. It seems that based on reviews, others have had similar experiences. I should also mention that during our tenancy I was always standing up for Summit as a good, responsive company, despite most others' feedback as negative when we would share experiences.
Summit, for the most part, are fine when you're renting from them. However, when you move out, is where Summit will try to take as much money as possible from your security deposit.
Have used Summit for our Property Management. Couldn't be happier. Great people, great advice.
These guys are the epitome of slumlords. Go to Garden City Property or Bitterroot Prty Mgmt - they'll treat you like people, unlike Summit.
After dealing with the move-out process, my personal opinion of Summit is that if you are an easy tenant, they will be happy with you until the time that money exchange happens between tenant and Summit. For my house, it was then that Summit's character surfaced (the character I had been hearing about in rumor).
They were so guarded about what needed to be done in the house to get our full security deposit back. They ended up keeping half of it.
For us, Summit Property Management took over $1000 out of our security deposit for damages on our porch. I'll admit that the porch was a mess, and we did our share of damage, but visiting the house six months after moving out, they never did a single repair to the porch.
STAY AWAY FROM THIS COMPANY. They literally steal money from you whenever they can, and will charge you for every single little thing. This is a horrible, unlawful, unethical company whose only goal is to steal money and not about quality living.
Summit Property Management Inc is a US General Contractor based in Missoula, Montana. Summit Property Management Inc is located at 112, 800 Kensington Avenue, Missoula, MT 59801, USA.
Please contact with Summit Property Management Inc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Summit Property Management Inc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find General Contractor in Missoula