Excessively overpriced. If you are looking for parts such as replacement housing, cables, tubes, brake pads, etc.. they mark their products a minimum of 40% higher than ALL the other shops around town. Just the other day I bought a single pair of brake pads for $22 from another shop that big sky bikes had priced at $35 for the exact same product. However, their service is great, as they are always pleasant and helpful. Would love to give them my business if they started pricing things more competitively.
My brother bought a bike yesterday and for some reason the shocks malfunctioned and were stuck in the locked position. The owner was kind enough to not only replace the fork but replace it with a much nicer one that what came with the bike. They have the best customer service of all time. They always tune up my bike without making a huge deal of it like most shops do
These folks know what they're doing and provide excellent value and an excellent experience. We walked into their shop four minutes before closing and needed a little help. They stayed late and took care of us. We highly recommend Big Sky Bikes!
Bought a replacement crank (was not in box). Shouldn't have thrown out receipt, but not sure it would have mattered anyway. Turned out to have striped pedal threads. Owner said we didn't sell you a striped crank - several times. Though I had visa statement in hand, he couldn't find me in his computer. Said as far as he's concerned, the sale didn't happen. Said he would figure out what was going on, but they had not sold me a striped crank. Insisted I was making something up. Some back and forth continues and I say "this is pretty bad customer service." He then marches to the front door, opens it, gestures for me to leave and says "I don't need you as a customer." Wow, can't ever remember having had an experience like that.
Great stop on our XC bike tour. Chain change and brake pads. James was helpful and had us in and out in good time.
Big Sky Bikes is a US Bicycle Store based in Missoula, Montana. Big Sky Bikes is located at 809 E Front St, Missoula, MT 59802, USA.
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