***update*** it has been over five months now and no answer to emails or phone calls. I have learned that these guys have done this before, wreaking someone's bike and not taking ownership of what they have done. I have also learned that the cycling community in Missoula is awesome and there is a lot of better people and shops here.***
I am dealing with getting a replacement because the bike is under warranty, though, it is a crash replacement. so it is going to cost a lot of money for me now.
These folks are great and often charge less than the quote. Once they charged nothing at all when I stopped in with a busted derailleur that just needed some knowledgable tending to and ended up being a quick fix for them without any new parts! I'll keep coming back!
I do not recommend these guys at all. The most dishonest group of guys in Missoula. If you bring your bike in for service, TAKE PICTURES OF YOUR BIKE BEFORE YOU BRING IT IN!!! and detailed pictures! I am new to town and was looking for a good bike shop, and thought that these guys would be good they had a few high-end road bikes in the shop and were really knowledgeable about other road bikes. Before I moved to Montana for work, I had bought my dream bike, a Pinarello Dogma 65.1, this was my daily driver before I moved. When I brought the bike in for a rear wheel problem. The bike was there for a week, that was fine I was traveling, so it was part of the plan. I get a call that they had found a hole in the frame on the down tube.
Very helpful staff. They get the job done right.
I brought in my vintage Davidson to these guys... They did an absolute wonderful job of repairing and taking care of an antique that still rides like a dream. When complemented on my bike, I really knew they loved their work. Thanks!
Now, before I brought the bike in I did wipe down the bike and I would have noticed a hole on the down tube. I transport it inside the car less likely to get stolen and less damage from road debris. The only response I got from them was, "It's your word against mine..." they said that on high end bikes they separate them from the other bikes, and they are not hung. But, when I went in to get my bike, the bike was hanging by the front wheel next to all the other service bikes. They also said that if they "... would never admit to wrecking a $4K frame" that tells me they looked up how much a replacement frame would be, because that is how much a replacement would be. I had sent the bike back to the shop I had bought the bike from, and they had proven that it was caused by a chain ring hitting it. The response I got from Missoula Bike Works was, "... oh, it looked like someone took a screwdriver and a hammer to it"
Great shop. Stopped in at the end of a tour and had 3 bikes packed up and shipped. Very nice, helpful folks.
All I am saying is these guys don't care about you or your bike, do go to them.
Missoula Bicycle Works is a US Bicycle Store based in Missoula, Montana. Missoula Bicycle Works is located at 708 S Higgins Ave, Missoula, MT 59801, USA.
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