They do good work but I have asked that they not pull my car over curbs and parking beams as it will scrape the bumper even put a sticky note at eye level in the car and it was still pulled over the curb the last 2 times I've been there.
I had the best customer experience here. The people are friendly, personable and knowledgeable! They are honest and trustworthy. They treat women equally which all places should but the Auto industry is notorious for not doing this. They provided me with the most accurate timeline they could for completion and over delivered on it. I'll be needing tires for my car soon, and after the experience with my girlfriend's vehicle I'm not even looking at anyone else. Firestone all the way!!!!!
This place got our family out of a pickle twice. The first time was on a Sunday during the summer rush. I had gotten a flat the night before and had on my spare, but the spare had never been road tested and had been living under my truck for ten years. I needed to get back to Billings(5 + hour drive) pulling a trailer. Not only were they the only place open on a Sunday, they got me in right away, fixed the flat, checked the rest of the tires, and put my spare back under the truck. They didn't even charge me for the time or repair. The second time my daughter( who drives 45 min each way to work everyday) found her tire was low after returning home from work. She made it over to their shop with 15 minutes before they closed and they not only fixed her valve stem leak but stayed 45 min after they closed and didn't charge her. I don't live in Missoula, but they have hit a Home Run both times we have used them. This is the only review I have ever done on Google, but they impressed us so much I felt they needed to know. THANK YOU
Also, make sure you check your car when you pick it up.
The service advisors have no idea what they are doing and only want to run your bill up as high as possible.
Do not buy tires from these guys. They will rip you off! Made a trip home from Texas on tires that were two and a half years old had two blowouts and a bad valve stem had to buy tires not from Firestone because I was in the middle of nowhere they would not reimburse me my money they wanted to give me tires that I did not need! Stay away from Firestone completely
Past two times (last time I'll ever be back) my car has been filthy on the inside because the techs drive your car without putting any plastic down.
Do not trust anything that they say and always ask to be shown the "issue" they claim to have found.
Firestone Complete Auto Care is a US Car Repair based in Missoula, Montana. Firestone Complete Auto Care is located at 3075 Stockyard Rd, Missoula, MT 59808, USA.
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