They’ve always been helpful when I’m having issues or need to warranty any of my Apple products. Arthur is the man, tell him Kody sent you.
DO NOT USE this service for an iPhone repair,
I was told Apple branded my phone "Abused" and used the word "fraud" and they wouldn't repair the screen but instead charge me over $300 for a replacement. Two weeks passed and the replacement never came. Simply Mac did a poor job of communicating with me with about the status of the phone. I called repeatably and was told "Apple hasn't gotten back to us" and I eventually had to cancel the whole thing and order a new iPhone.
Needless to say that didn't happen.
If you have a broken screen DO NOT take it here.
They will royally screw you over.
I needed to get a copy of my receipt from a computer we purchased at Simply Mac in Missoula more than 2 years ago. I spoke with Kristopher. He had the issue resolved in under 5 minutes. Nice to work with people who know how to get things done. Great store. Great people.
Poor experience. It was obvious what the issue with my laptop was and they still had to run a diagnostic and charged me for it. After running the diagnostic, said they would call, never did. I called multiple times for 2 weeks to get an update, and each time, they did not have an answer for me. When they finally responded, they gave me an incorrect estimate of how much it would cost to fix it. It ended up being double what I was told.
I took my iPhone here and the man at the shop said "No problem it will be done in 3 to 5 business days."
Extraordinarily slow service, it's quite incredible seeing as they’re "The greatest Apple partner in North America". Maybe it’s just the Missoula store.... Plan on making several trips to the store for updates, you will not be able to reach them by phone. Callbacks after messages do not seem to be returned either so don’t bother.
Simply Mac is a US Electronics Store based in Missoula, Montana. Simply Mac is located at 2901 Brooks St, Missoula, MT 59801, USA.
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