After many frustrating hours of being on the phone with them and being given the run around, we finally stumbled on someone who knew what was supposed to have been done in the first place, and made arrangements to procure a replacement truck and the replacement truck came late the evening of the 6th day, and was swapped out by a congenial team of workers contracted by Budget, that got the job done in 2 hours, (by 9pm) when the replacement truck finally arrived. We were able to leave for our initial destination by Wednesday morning exactly a week later!!!
*******ABSOLUTE GARBAGE*******
Poor overall customer service and internal communication. First truck broke down, about 1/3 the way into our journey, and we had to wait 4 1/2 hours in sweltering heat before they came to tow it to the nearest contracted garage. It took them 6 days to get around to getting the truck "repaired", during which time they supposedly repaired the water pump, and noted on the repair report that there was a leak in the radiator and didn't advise us of the problem when we went to pick up the truck from the shop. After the truck shut down again, the shop told us to add water to the radiator, which was a yellow flag!! The truck had shut down again due to a lack of radiator fluid!!
Absolutely scary company. Sent me out with a truck that had NO BRAKE CALIPERS!!!! the truck would not stop with an empty load! This company sends you out with dangerous equipment and then proceeds to screw you around to the point your pulling hair. Be smart and safe and say NO TO BUDGET! HORRIBLE COMPANY AND HORRIBLE CUSTOMER SERVICE.
Very frustrating and exasperating experience!!
Budget Truck Rental is a US Point Of Interest based in Missoula, Montana. Budget Truck Rental is located at 2000 W Central Ave, Missoula, MT 59801, USA.
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