I purchased a 1997 Subaru Legacy from Kent Brothers Automotive nearly four years ago. The vehicle has been abandoned after Eddie Joy had completed extensive repairs on a seized engine. I was not thrilled with the look of the car but Eddie ensured me the car was mechanically sound and would be a great car for anyone. Eddie was a pleasure to work with and I ended up LOVING the car. Over the years I had minor repairs completed at the shop and though my visits were few, each one was a pleasure. Yes, a pleasure. Lindsey, one of the technicians I was fortunate enough to work, with provided outstanding customer service and her genuine concern was always touching. NEVER have I enjoyed a relationship with an automotive shop like I enjoyed with Kent Brothers. They are honest, dependable, and excellent technicians. My heart is saddened to leave the Subaru family only because I will miss the AMAZING crew at Kent Brothers Automotive.
These guys were fantastic. Even though I wasn't able to schedule a formal review of the car, they talked through the issues I was having and helped me to make an informed decision. I felt really comfortable and heard, and I never felt like they were trying to sell me something I didn't need. I'd go back here instantly.
If you own a Subaru, do yourself a favor and forget the big shops. The mechanics are top-notch and know Subaru's intimately well. They will usually quote repairs prior to servicing and always beat the big shop's prices. I have never been disappointed and wouldn't take my Subie anywhere else.
When I was a teenager my brother was a mechanic (he still is, actually). Whenever my car had an issue, I'd ask him if he could look at it and tell me what needed to be fixed--I'd buy the parts and he was generous enough to fix it--and teach me things as he did it.
The folks at Kent Brothers looked over my car and did their best with it. The whole process was painless, often times car shops are the exact opposite. Definitely will go back again.
I don't live in my home state anymore, but it's comforting to have found a shop where I feel a similar level of assurance as I used to when I used to ask my brother to work on my car. It's cheesy, I know, but thanks for keepin' it honest, Kent Bros.
Kent Brothers Automotive is a US Car Repair based in Missoula, Montana. Kent Brothers Automotive is located at 127 S 4th St W, Missoula, MT 59801, USA.
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